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FAQ
Everything you need to know, in one place.
Handling Time: 1–2 business days · Transit Time: 6–8 business days · Estimated Delivery: 7–10 business days (Mon–Fri)
Yes, we offer free shipping on all orders within the United States.
Aella is a US-based online business offering a curated selection of home storage and organization products, with shipping available within the United States.
If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order.
Yes. We offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.
We offer a simple and hassle-free return process within 30 days of delivery. Full details can be found in our Return Policy.
Once your return is received and inspected, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your payment provider.
We stand behind every product we curate if something doesn't feel right, our 30-day return policy has you covered. We don't offer extended warranties beyond that, since we'd rather keep things simple and let our quality and support speak for themselves.
You can reach our support team through our Contact Us page or by emailing us directly at info4aella@gmail.com.
No. At this time, we ship exclusively within the United States.
No. We are an online-only store, which allows us to offer competitive pricing and a wider product selection.
Yes, bulk orders are available. Please contact our customer support team at info4aella@gmail.com for pricing and details.
Exchange instructions are outlined in our Return Policy — just reach out to us and we'll walk you through it.
Once your order has shipped, you'll receive a tracking link by email so you can follow it right to your door.