Last Updated: September 29, 2026

At aella, we aim to make shipping clear and straightforward. We currently deliver within the United States and offer free shipping on all orders, with no minimum purchase required.

Shipping Locations

We currently ship to the United States only. International shipping is not available at this time.

Delivery Times

The following timelines apply to order processing and delivery:

• Order Handling Time: [Confirm handling time: 1–2 business days, Monday–Friday.]

• Transit Time: [Confirm transit time: 6–8 business days after shipment, Monday–Friday.]

• Estimated Total Delivery Time: [Confirm total delivery time: 7–10 business days, including handling and transit.]

Delivery times are estimates, not guaranteed arrival dates. Carrier delays, holidays, weather, and other circumstances outside our control may affect delivery.

Carrier Services

Orders are shipped using [confirm applicable carriers: USPS, UPS, and/or FedEx]. Your shipping confirmation will provide the tracking information for your shipment.

Shipping Costs

Shipping is free on all orders delivered within the United States. There is no minimum order requirement.

Delivery Issues

If your shipment is delayed or appears to be lost, please email info4aella@gmail.com with your order number and tracking information.

Our customer service team will help investigate the issue and advise you on the next steps.

Tracking Your Order

After your order ships, you will receive a shipping confirmation email containing your tracking number.

You can check your shipment using our Track Your Order page.

If you need help finding your tracking information, contact us at info4aella@gmail.com.

Changes to This Policy

Updates to this Shipping Policy will appear on this page with a revised “Last Updated” date. Please review this policy before placing an order.

Changes will apply to future orders and will not change the shipping terms agreed to for an order already placed.

Questions?

For questions about delivery or an existing shipment, contact our customer service team using the details below.

Contact Information

Store Address: 1614 78th St, Brooklyn, NY 11214, USA

Store Email: info4aella@gmail.com

Store Phone: +19292301799

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.